Dedicated support and statutory grievance mechanism for transparent, respectful resolution.
LoanIndia and our regulated lending partners are committed to treating every borrower with dignity, speed, and fairness. If you encounter any issue regarding loan offers, e-KYC, disbursals, or repayments, our dedicated Grievance Office is at your service.
In accordance with Reserve Bank of India (RBI) Digital Lending Directives, the contact information of our designated Nodal Grievance Officer is provided below:
Designation: Nodal Grievance Redressal Officer
Desk: Customer Care & Compliance
Acknowledgement Time: Within 24 business hours
Target Resolution Time: Within 15 business days
Step 1 (First Contact): Submit your grievance through the digital borrower portal with your registered loan reference ID. You will receive an official ticket number within 24 hours.
Step 2 (Partner NBFC Escalation): If your issue pertains to loan sanction or repayments, our team will coordinate with the partner NBFC's Principal Officer for a prompt resolution.
Step 3 (RBI Integrated Ombudsman): If your complaint is not resolved satisfactorily within 30 days, you can lodge an escalation directly with the Reserve Bank of India at cms.rbi.org.in.